Media rights groups raise concern over Zimbabwe's government recently implemented telecommunications traffic monitoring system which has potential of exposing citizens to state surveillance. This ...

“Each year, millions of elderly Americans fall victim to some type of financial fraud or confidence scheme, including romance, lottery, and sweepstakes scams, to name a few. In committing the fraud, ...

Artificial intelligence tools that can “listen” to live calls and provide real‑time guidance are increasingly attractive to businesses, ...

Call center quality monitoring elevates the customer experience. Discover when to use real-time vs post-call methods for top-notch service. Consistent, high-quality customer service is a key element ...

When you purchase a home security system, one of the biggest decisions you’ll face is whether to spring for live professional monitoring. This service can add significantly to the total cost of the ...