Remember the bad old days of customer self-service? Automated systems would present you with five or more different options — any one of which could lead to five or more other options. With touchtone ...

This week, we’ll continue our discussion on how advances in voice-over-IP-related protocols can improve call center operations. First, we’ll look at progress in interactive voice response (IVR) ...

In today’s fast-paced business environment, managing incoming calls efficiently can make the difference between delighted customers and lost opportunities. That’s where interactive voice response (IVR ...

We’ve all been there. “For technical support, press 1. For billing inquiries, press 2 …” The frustrating maze of automated phone menus, followed by the dreaded “Your estimated wait time is … 30 ...

Does Cloud IVR Integrate as Quickly as It Deploys? Your email has been sent Cloud IVR can give you access to valuable data through integrations, if you know how to ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

Communication is a world in constant changes. Some readers may remember a time when phone calls were the main tool that everyone used in order to get in touch with companies. These days, we have ...

Out of 15 IVR Best Practices, You Only Need These 7 Your email has been sent Forget generic tactics and discover the top IVR best practices that really make a difference for agents and callers.

Hence Digital Telematics Private Limited is at the forefront of the future of IVR systems & their potential impact on retail, banking, telecommunications. YAMUNANAGAR ...

Ronald J. Calderone, CIO at Reliant Pharmaceuticals LLC, discovered that when it comes to building a sales force automation system, the human voice makes for a very good interface—at a very good price ...