The third trend shaping contact center automation is the continued rise of customer-centricity. The idea is simple: Putting ...

Automation is critical for Salesforce testing since human testing is typically excessively sluggish and prone to mistakes.

Efficient IT management is now critical to business success, driving organizations worldwide to embrace digital transformation. Google Project Astra, a cutting- ...

Still, it's encouraging to see Samsung consistently improve its automation tool and make it even more useful. Besides a new look and revamped system animations, One UI 7 will bring several small ...

Harness Open Source is an end-to-end developer platform with Source Control Management, CI/CD Pipelines, Hosted Developer Environments, and Artifact Registries.

Anthropic’s tool, on the other hand, aims to work across all AI systems and data sources. As noted by Alex Albert, Anthropic’s head of Claude relations, developers currently have to create ...

Retry – the re-execution of a task on failure – is a common mechanism to enable resilient software systems. Yet, despite its commonality and long history, retry remains difficult to implement and test ...

The HPCC Systems platform, hosted on GitHub, used Jenkins for CI/CD automation. GitHub Actions now simplifies building, testing, and deploying. To migrate from Jenkins to GitHub Actions, replace a web ...

Multi-agent systems, where multiple agents (generative AI models + tools ... To address this challenge, we present AUTOGEN STUDIO, a no-code developer tool for rapidly prototyping, debugging, and ...